Relieve.Samsung Galaxy Note 7 UK Recall: How to replace your smartphone, repairs, new orders

It's fair to say that Samsung's Galaxy Note 7 has endured a fairly chequered last few weeks.
The company's latest flagship device was due to launch on UK shelves last week, but was pulled from sale following a number of complaints about overheating batteries.
As it stands, customers are still not able to buy a Galaxy Note 7 in the UK, although anyone who pre-ordered the device may have received their product as planned last week.
But what if you're still waiting for your Galaxy Note 7, or worried about what to do with your existing device, here is Express.co.uk's guide to everything you need to know.

What has happened?

The Galaxy Note 7 officially went on sale in selected markets, including the US and South Korea, on August 16th, with the UK originally scheduled to see a release on September 2nd.
However, within days of the first release, a number of complaints were posted online by customers around the world.
Users noted that their batteries were getting extremely hot when plugged in to charge, a trend which reached a troubling height when several customers posted photos of devices which had reportedly caught fire.
Following this, Samsung unveiled plans for a global Galaxy Note 7 recall, promising to replace any devices already shipped out, a program which it says will cost it around $1 billion.
Since this announcement, the devices have also been involved in a couple of other high-profile incidents.
Probably the most alarming was when a Galaxy Note 7 spontaneously exploded inside a hotel room in Australia, causing more than $1,800 AUD (£1,028 converted) worth of damage.
Another incident saw a Jeep in Florida engulfed in flames and destroyed by a fire purporting to start from a similarly-overheating Galaxy Note 7

Samsung Galaxy Note 7 owners have also now been told that they should not switch-on or recharge their devices during flights.
The smartphones have also been banned from checked-in baggage, following a number of spontaneous explosions as a result of the battery issues, the US Federal Aviation Administration has claimed.
The FAA said it "strongly advises" passengers to follow its guidance "in light of recent incidents and concerns raised by Samsung about its Galaxy Note 7 devices."
A number of leading airlines, including Australian airlines Qantas, Jetstar and Virgin Australia, have also banned passengers from using or recharging the Samsung Galaxy Note 7 during flights over fire concerns.
Note 7 customers will still be able to bring the phones on flights on the Australian carriers, the ban extends to the phones being plugged into flight entertainment systems where USB ports are available.